Refund policy

Return and Refund Policy for GOAT GEN

Thank you for shopping at GOAT GEN. We strive to ensure that you are completely satisfied with your purchase. Please read the following policy carefully before making a purchase.

No Returns or Refunds
All sales at GOAT GEN are final. We do not accept returns, exchanges, or offer refunds for any products purchased from our store. This policy applies to all items, including but not limited to clothing, accessories, and any other merchandise.

Why No Returns or Refunds?
At GOAT GEN, we take great care to ensure that our products are of the highest quality and accurately represented on our website. Due to the nature of our products and to maintain the integrity of our brand, we are unable to accept returns or issue refunds.

Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will require photographic evidence of the damage or defect to assess the situation. If the issue is verified, we will, at our discretion, either replace the item or provide a store credit. Please note that this does not apply to items that have been used, washed, or altered in any way.

Incorrect Items Received
If you receive an item that is different from what you ordered, please contact us within 7 days of receiving your order. We will require photographic evidence of the incorrect item. If the mistake is verified, we will, at our discretion, either replace the item with the correct one or provide a store credit.

How to Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please contact us at:
Email: info@goatgen.com

Policy Updates
We reserve the right to modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our site and services following the posting of changes constitutes your acceptance of such changes.

Effective Date
This policy is effective as of October 25, 2023.